Outstanding service is a key factor for business success. BelFone is a specialist in your outsourcing of designing & manufacturing
of PMR products. Belfone provides supportive services; you can trust us to offer you the best PMR outsourcing options.
Online Service Portal
Online Service Portal
We proactively manage service cases. You can download software updates, access support documentation, and utilize service applications online – anytime.
Software Maintenance
Software Maintenance
We proactively prevent faults, improve performance and adapt to changing environments by accessing current releases of hardware and software. Full version releases with new features – not just bug fixes – are regularly available and fully supported so you get the maximum advantage when you decide to update your communication systems.
OEM/ODM Design Services
OEM/ODM Design Services
You may contract a part or all of your radio communications to a professional supplier who can provide you with the most cost-effective service. You gain access to a wider range of skills and experience while freeing your own staff to concentrate on core business issues.
Repair
Repair
BelFone provides industry-standard repair service for your products. For channel partners, BelFone encourages local services and will prepare training and documents for better services to customers.
Warranty
Provides a 24-month warranty service for system products delivered by BelFone. The warranty period starts from the date the installed product is accepted after commissioning.

1. In other cases, a 26-month warranty is offered for system products from the date they are delivered.
2. What is not covered by the free repair/replacement warranty.
(1) Unauthorized repair, restructuring or upgrade of system products.
(2) System damage caused by the following force majeure or human factors.
- Natural disasters (earthquake, storm, flood, epidemic, or other acts of nature);
- Public disturbance, war, riot, hostility, strikes, lockout or other events beyond the control of both parties, inevitable and irrevocable.
3. If the warranty for products has expired, the customers can select our paid service.
4. If a customer waives the right of after-sales service within the product warranty period, BelFone will not be responsible for the after-sales services of the customer.
5. If internal key devices of the system, for example, the MSO server, DWS server, DVRS server, core router, core switch, BS router, PSTN gateway, antenna, combiner and divider are not purchased from BelFone, BelFone does not provide the after-sales service for the entire system.
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